ABOUT US

About IUM

IUM is the largest independently owned underwriting managers in Southern Africa, offering brokers and their client’s insurance solutions that are comprehensive, cost-effective and tailor-made for their specific needs.

IUM has an extensive range of personal and commercial insurance products and services, from cover for individuals all the way to multinational corporations with our core products underwritten by Guardrisk Insurance Company Limited.

“Our perseverance for excellence is ingrained in our unique culture...”

As a UMA under the new binder regulations, IUM has been entrusted with the authority to apply our years of knowledge, expertise and state of the art systems to provide brokers and their clients with quick turn-around times, including flexible and efficient decision-making powers such as:

  • Conventional tailor-made solutions
  • Competitive rates
  • Flexible excess structures
  • Wider cover
  • 24 hour claims support via the following two call centre numbers:
    • 0861 886 886
    • 0861 464 666
  • 10% discount on excesses payable by the insured if the call centre is used timeously
  • In-house claims settlement
  • Accident scene management
  • Customised policy wording
  • On-site legal services


Vision

To be the preferred supplier of specialised insurance products in Africa by establishing long-lasting partnerships with our clients.

Mission

Providing the right products at the right time by ensuring our clients understand and protect themselves from risk, delivering excellent service and achieving long term mutually beneficial growth to all stakeholders whilst upholding the highest values.

Our Values

Integrity

Business will be conducted in an ethical way. We will be open, honest, consistent and accountable in all client dealings.

Teamwork

We see ourselves not as individuals, but as part of a unit working together for the benefit of our stakeholders.

Customer Centricity

We are committed to assist our clients promptly, with warmth, patience, and the willingness to be helpful.

Partnership

We believe in developing a close relationship with strategic partners based on openness and a win / win concept.

Innovation and Creativity

We are always looking for better, innovative ways of doing business.

Sustainable Value Creation

By embracing our values, we add value and sustainability to all stakeholders.

Company Overview

As Underwriting Managers, at IUM we provide brokers and their clients with custom-made insurance solutions. We utilise our experience and expertise to impart knowledge that will help brokers make the best decisions when it comes to being need-specific and cost-effective.

We do so by providing the following:

  • Tailored quotes and policies
  • Quick professional claims handling and settling
  • A 24-hour call centre (giving you as client claim-support and assistance anytime of the day).

Because short-term insurance has been the core focus of our business for many years, we know exactly the problems brokers face and are fully equipped to supply them with what they need, when they need it. The insights we’ve obtained from working side by side with brokers for many years allow us to deal with them in a manner that adds real value to their business. It is this industry-specific knowledge that sets IUM apart and we are committed to bring this knowledge as a solution to everyone in our vast collection of broker channels.

We also provide our brokers with all the products and services, including the latest information and tools necessary to deliver a high quality service, guaranteed to meet their clients’ needs.

In addition, we understand a broker’s need to have quick turnaround times on quotations, policy issuing and claim settlements and therefore make sure we come to their aid and deliver speedily.

The short-term insurance landscape is an ever changing one; to continue offering advanced insurance solutions we have committed ourselves to staying flexible by adjusting our products and services to the latest trends and developments.

At IUM it is our ability to foresee such shifts and employ the necessary change when needed that places our brokers at the forefront of serving their clients’ needs best.

We would like to partner with you as broker and prospective client and show you first-hand:

WHY CHOOSE IUM?

1. Qualified and Professional Personnel – Our people knows best when it comes to developing and improving your clients’ profile and meeting all their insurance needs. We also continuously update you as broker on any new commercial, haulage, leisure and short-term insurance developments and / or changes, so we can support and protect your clients’ business in the best and most comprehensive way possible.

2. Competitive Premiums – Our premiums are negotiated directly with you so your clients get the benefit of real value for their money.

3. Competitive Products and Policy Conditions – Our pledge to you is to provide you and your clients with exceptional products and up-to-date policy conditions, brokered specifically to reduce the chances of unnecessary cash flow and to maintain the integrity of our policies wherever such changes might be needed.

4. Comprehensive Products and Cover – Our products are comprehensive enough to cover your client’s every need, yet flexible enough to suit individual requirements, too. We place tremendous value on our target market’s desire to be associated with a reputable insurer and can proudly state that our products’ designs are underwritten by one of the most well respected blue chip insurers: Guardrisk Insurance Company Limited.

5. Flexible Payment Options and Streamlined Claims Services – Our claims settlement systems are designed to assure prompt action and assistance for you at any given time. This way we limit any material losses of your clients and see to it that they still deliver on any promises they’ve made or obligations they might have.

6. Insurance Solutions Designed for a Modern Era – Nowadays clients want a quality product that is cost-effective. ‘Value’ is therefore an all important factor when selecting products and services. It is for this very reason that IUM offers clients individual, tailor-made options instead of the old standard “one product fits all” policy. Working alongside you as broker to create the perfect insurance fit for your clients is far more rewarding and exciting to us. It ties in with one of our core beliefs: Building a relationship with you is the business.

7. Added Value – We add value through:

  • Our standing in the market place, which helps brokers to secure the best insurance cover at the most competitive premiums
  • By helping you to accurately assess your client’s risk
  • Guiding and assisting you in developing an insurance portfolio for your clients that are both tailored to their needs and that won’t overlap
  • Providing you with expert advice on any changing needs that arise, also during periodic insurance portfolio reviews
  • Exceeding clients’ expectations by continuously providing you with advice that is current and relevant
  • Continuous product development and policy wording expansions
  • Making sure you have access to consultants that are FAIS compliant and guaranteed to serve you with their vast amount of knowledge and many years of experience